Returns & Refund Policy

LocaBuy Returns & Refunds Policy

At LocaBuy, we want you to shop with complete confidence. As an Irish-based online marketplace, our return policy fully complies with the European Union (Consumer Information, Cancellation and Other Rights) Regulations.

1. 14-Day "Right to Cancel" (Cooling-Off Period)
Under EU law, you have the right to cancel your online purchase within 14 days of receiving your item, for any reason, with no justification needed. 
* To exercise this right, the item must be unused, in its original packaging, and in the same condition that you received it.
* To initiate a return, please contact us at [info@locabuy.ie] or use the "Returns" link in your account dashboard.

2. Return Shipping Costs
* If you are returning an item because you changed your mind, you (the buyer) will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service.
* If the item arrived damaged, defective, or incorrect, LocaBuy or the respective seller will cover the return shipping costs..

3. Refunds Process
Once your returned item is received and inspected by our team or the seller, we will send you an email notification. 
* If approved, your refund will be processed automatically back to your original method of payment (Credit/Debit Card, PayPal, etc.).
* Refunds typically take 3 to 7 business days to appear in your account, depending on your banking institution.

4. Non-Returnable Items
For hygiene and safety reasons, certain types of goods cannot be returned:
* Perishable goods (like food or flowers).
* Intimate or sanitary items.
* Opened software, audio/video recordings, or unsealed protective packaging.

If you have any questions about an item you purchased, please reach out to our customer support team at [info@locabuy.ie].